talktous@gvhotels.com.ph +63.32.2536518

Questions? (Frequently Asked Questions)

Contact Questions

How do I contact GV Hotels?

You can contact us through the following:

Room Rate, Booking, and Reservation Questions

When are promo rates applicable? Walk-ins or Online Bookings?

GV Hotel promo rates are applicable for both walk-in guest and online bookings, for more information you can click here for our Room Rates

What are your room rates? Do you have any promo rates?

Looking for our room rates? Click here for our Room Rates.

How can I reserve a room? I don't have a credit card.

You can reserve a room by contacting any of our branches or emailing us at talktous@gvhotels.com.ph, any reservations without payment can be cancelled if no payment is made via bank deposit, PayPal,and/or credit card.

Please note that all GV Hotels operate on a "Pay as you Check-in" Basis.

What can I do if I'm unable to use my room? Can I cancel, ask for a refund, or rebook?

We are sorry to hear that, unfortunately as per hotel and company policy, all paid bookings and reservation are non-refundable and non-rebookable, unless you choose the flexi/tariff rate, which is our regular rate, then you can rebook to your desired date, but not refund can be made. But make sure to rebook your booking before the check-in date.

For Promo rates, GV Hotels can rebook your booking, there will be a charge of Php224.00 per rebooking, your booking can be transfered to any GV Hotels, this is upon availability. The guest can choose a room of the same rate or higher, should there be any excess amount, the guest can pay the difference when he/she arrives at the hotel.

But for extreme circumstances, such as signal number 4 typhoons, then GV Hotels can make an exemption to rebook or refund your booking to any other GV Hotel or to the same Hotel, but this is upon availability of the chosen dates.

Do you give discounts to Filipino senior citizens?

Yes, we do give discounts to Filipino senior citizens, but will only be applicable for the Regular Rate and not the Promo Rate, since our promo rate is already discounted by 50%. For more information about our room rates click here

How would I know if my booking was successful? I did not receive my confirmation e-mail! Help!

Can't find your confirmation email? Kindly check the Spam folder of your email. If its not in the Spam folder, contact us, so we can check what happen and email you your booking confirmation. Thanks!

Do you offer "long-stay" discounts?
Looking to staying with us for an extended period of time?

Great news! we give discounts to almost all our rooms, in all of our hotels. The discount would depend on how many days you will be staying with us. Below are the terms and conditions for long-stay bookings:
  • 7 days to 13 days: 5% Discount
  • 14 days Above: 10% Discount
  • Only applicable for bookings made and paid online on www.gvhotels.com.ph
  • Full payment required upon booking online.
  • Discount is automatically deducted upon purchased online.
  • Applicable for single transactions, advance payment is required.
  • Combining several different transactions is strictly Not Allowed
  • No Refund
  • Rebooking dependent on rate chosen
  • GV Hotel Terms and Conditions apply
Do you accept group bookings or bulk bookings?
Are you a big group? do you have a tour coming? and looking for an affordable and practical place to stay?

We accept group bookings and bulk bookings, kindly email us the following to talktous@gvhotels.com.ph with the subject Group Bookings:

  • Name/Company:
  • Branch:
  • Number of Rooms and Room Type/s:
  • Contact Number:
  • Check-in Date:
  • Check-out Date:

Please note that we will be requiring a 50% Downpayment for the booking to guaranteed and reserved. The remaining 50% Downpayment must be paid before Check-in. Bookings are unrefundable, but transferable to branch and date, but this is subject to availability. Any special arrangements must be approved by the management. Payment can be sent via bank transfer (Bank of the Philippine Islands).

For Travel Agencies, they can access the GV Hotel Travel Agency portal to reserve, book, and pay for rooms. For more details see GV Hotel Travel Agency Portal primer.
Do you have any comment, compliment, complaint, and/or suggestion?

You can email us directly at talktous@gvhotels.com.ph for your comment, compliment, complaint, or suggestion, and we will get back to you as soon as possible.

Hotel and Room Questions

Where are your hotels located?

Don't know where GV Hotel is located? Here are the addresses of our hotels across the Visayas and Mindanao area:

Cebu City, Cebu: 7/F GV Tower Hotel Cebu, Osmena Blvd. Corner Sanciangko St. Cebu City 6000
Talisay City, Cebu: Along Tabunok National Highway, Talisay City 6045, Cebu. Across McDonalds and Gaisano Mall
Lapulapu City, Cebu: GY Dela Cerna St., Opon, Lapu-Lapu City 6015, Cebu. Beside Metrobank - Opon Branch
Tagbilaran City, Bohol: J. Borja St., Tagbilaran City 6300, Bohol
Ormoc City, Leyte: Real Corner Solidor St., Ormoc City 6541, Leyte
Baybay City, Leyte: A. Bonifacio St., Baybay City 6521 , Leyte
Tacloban City, Leyte: Avenida Veteranos Corner Juan Luna St., Tacloban City 6500, Leyte
Maasin City, Southern Leyte: T. Opus St., Maasin City 6600, Southern Leyte
Sogod, Southern Leyte: Osmeña St., Sogod 6606, Southern Leyte
Naval, Biliran: Padre Inocentes St., Naval 6543, Biliran
Catbalogan City, Samar: Municipal Plaza Behind Catbalogan City Hall, Catbalogan City 6700, Western Samar
Catarman City, Northern Samar: Marcos St., Brgy. Narra, Catarman 6400, Northern Samar
Borongan City, Eastern Samar: National Highway Corner Circumferential Road, Borongan 6800, Eastern Samar
Masbate City, Masbate: Danao St., Masbate City 5400, Masbate
Mambajao, Camiguin: Burgos St., Mambajao 9100, Camiguin
Cagayan de Oro City, Misamis Oriental: Corrales Ext., Cagayan de Oro City 9000, Misamis Oriental
Valencia City, Bukidnon: Sayre National Highway, Valencia City 8709, Bukidnon
Davao City, Davao del Sur: Magallanes Corner Legaspi St., Brgy 2A, Davao City 8000, Davao del Sur
Ozamis City, Misamis Occidental: Port Road, Ozamis City 7200, Misamis Occidental
Pagadian City, Zamboanga del Sur: Rizal Ave., San Francisco District, Pagadian City 7016, Zamboanga del Sur
Dipolog City, Zamboanga del Norte: Quezon Avenue, Dipolog City 7100, Zamboanga del Norte
Ipil, Zamboanga Sibugay: Climaco Drive, Ipil 7001, Zamboanga Sibugay

What are you mode of payments in your hotel? Do you accept credit cards or debit cards?

As of the moment, only GV Tower Hotel in Cebu City accepts major credit cards (Visa and Mastercard), the other GV Hotels only accepts cash (Philippine Peso).
For online bookings, our payment gateway accepts most Visa and Mastercard credit cards and PayPal, as of the moment, we are looking into tapping debit cards/ATMs and various payment centers (Pawnshops, Bayad Center, etc.) for other other modes of payments.

Do you have parking in your hotels?

Yes, we do. Most GV Hotels have parking, and they are free of charge, but it is usually limited and on a first-come first-serve basis.

I'll be arriving really early/late? Do you accept early/late check-ins?

For Early Check-in: Yes, we do!, but it is upon availability of the room you booked, we don't charge extra if you are able to check-in early. Please take note that early check-in in all GV Hotels begin at 7:00AM.

For Late Check-in: Yes, we also do! We don't charge you extra for arriving late. Don't worry, as long as your room is 100% fully paid, we will never ever sell or use your room. Just make sure to arrive within the first day of your booking, as indicated in your booking voucher.

Please note that hotel policy for check-in and check-out are:
Check in: 2:00PM
Check out: 12:00NN

I'll be checking out late, Is it possible to have a late check-out?

Yes, we also do accept late check-outs!, but it is only applicable if there is no one waiting to stay in your room or we have a paid reservation who will stay in your current room.

We do have a late check-out fee if you want to check-out late, it is 50% of the room rate of the room (ex. Standard Single is Php695/night, so we charge Php347.50). Please take note that late check-out in all GV Hotels is until 5:00PM only.

Please note that hotel policy for check-in and check-out are:
Check in: 2:00PM
Check out: 12:00NN

Do your rooms have airconditioning units?

Yes, they all do have airconditioning units, except for Non-aircon rooms, they use electric fans.

How many people can fit in your room?

It would depend on what room type you would be booking, for more information about our rooms capacity, Click here.

What are the rooms inclusions?

Most rooms of GV Hotels include a basic toilet kit (towel, tissue paper, and a bar of soap), also all rooms also have there own toilet and airconditioning unit(or electric fan for non-aircon rooms)

Do you have wifi/internet connection in your hotels?

As of the moment, only Cebu City, Talisay City, and Lapulapu City have wifi in the entire hotel.

For the rest of our hotels, there is wifi but it is limited to rooms near the front desk (this is where the wifi is located) and the lobby area. Rest assured we are in the planning stages of rolling out more wifi facilities to our other hotels.

Do you serve breakfast or any meals?

Only GV Tower Hotel Cebu and GV Hotel Davao offer affordable breakfast, it is not part of the room rate/price. The rest of GV Hotels does not offer breakfast.

Are pets allowed in any GV Hotels?

Unfortunately, pets are not allowed in all GV Hotels, these include dogs, cats, and other animals and livestock.

Is smoking allowed inside GV Hotel rooms?

No, all GV Hotels rooms are non-smoking rooms, should a guest smoke inside a room, they will be asked to pay a penalty. Also, all GV Hotels are all non-smoking establishments, this includes the hallways and lobbies inside the hotel, guest can smoke outside the hotel or in designated smoking areas as indicated by GV Hotels.

Do you offer Airport/Seaport/Pier Transfers?

Unfortunately, GV Hotels doesn't offer Airport/Seaport/Pier transfers, we mainly offer practical budget room accommodations.

Do you offer wedding and birthday packages? as well as business functions?

Only GV Tower Hotel Cebu has the facilities to host a wedding and a birthday, also it can host business functions, such as meetings, small conventions, product orientations, and the like.

GV Tower Hotel currently have 3 functions rooms, the first function room is located on the 17th Floor which has an amazing view of Cebu and the Mactan Channel, this can accommodate 50-150 people. the second function room is located at the 7th Floor lobby area, it can accommodate 10-25 people, it is ideal for small meetings and gatherings, and the third is located at the 6th Floor, it can accommodate around 100-300 people.

Do you have any comment, compliment, complaint, and/or suggestion?

You can email us directly at talktous@gvhotels.com.ph for your comment, compliment, complaint, or suggestion, and we will get back to you as soon as possible.

Partnership and Career Questions

Are you interested in joining the GV Hotels family?

You can email us your resume/biodata at hrd@gvhotels.com.ph

I'm a travel agency and what to ask for your contracted rates, what are your requirements?

Thank you for your interest of GV Hotels!, but as of the moment we are still ironing out the details of our contracted rates for travel agencies.

Do you accept corporate accounts?

Yes, we do accept corporate accounts, but this is upon approval from management and the accounting department.

Other Concerns

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Contact us

I've been a loyal customer of GV Hotels, do you guys have a loyalty card/program we can enroll?

Thank you for your continuing patronage! We truly appreciate it. We understand we have a lot of "suki" like you who choose to stay with GV Hotels. We are currently on the planning stage of the loyal card/program, we will let you guys know via facebook and our website when we roll out our loyalty card/program. ü

Stay tuned with GV Hotels and happy and fruitful travels!